Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The product arrived well packed and works correctly, it is as described, I recommend it
Excellent Product as specified, I help me a lot with muscle massages, I am an athlete, it is a super comfortable and high quality option to de-contract muscles
good. first time something came this fast for 1 week others come for 4 5 months
And very good, it works spectacular, my love, and the best inversion I did. The delivery and perfect packing
Well done, it is good, it serves a lot to massage
I arrive fast, it looks good. I arrive next to my other order.
Good product arrived as is in the image, but the broken boxes arrived in terrible condition
In very good condition and very good quality fast shipping
Arrived complete, the box a little crushed but all good Works well
Excellent Product, super practical to use and for the price I would say wonderful, besides it arrived fast
I liked it very much😍Good price the battery lasts long Thanks
The order arrived super fast, the box had some damage but did not affect the product, it works well and looks very good quality
The boxes arrived somewhat damaged but did not affect the product, there is one that has a strange sound like loose pieces but well, I hope they last
Amazing product, arrived in perfect condition and working very well. I recommend the seller.
Excellent Product I am satisfied with this purchase works perfectly and the shipping was fast only 15 days seller recommended👍
The box is dented. The device is heavy and very powerful. Even at the smallest power pushes perceptibly. If you press it harder, then suddenly increases the power to the maximum! Tried it on his face and accidentally pressed hard, causing him to suddenly increase the power. Now a sore nose :(
Looks good and sturdy, although the box came a little damaged the product is intact
I arrive well, works well, beautiful and just as shown in the advertising, I like it, super reliable the lighter
Arrived earlier than planned, the box a little damaged but the massager in perfect condition, it serves perfect, it is a little heavy but it complies well, the different heads are useful for strong or soft delicacies, very satisfied with the product and price
I ordered it because it was overseas delivery, and it would take a long time. As soon as I came, I tried to operate it, so it was charged, so I could use it right away. I think it's a little sore, and then I keep doing it, I think it's a little cool. It's a little heavy.