Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Works well see how long it lasts. I like it.
Excellent product with impressive massage power. The build quality is fantastic, and it includes six different massage heads for targeted relief. The battery life is long-lasting, and the display shows the battery level clearly. You can adjust the intensity of the massage with the + and - buttons. The only thing missing is a facial massage attachment, but I hope to find one available separately.
Amazing product, arrived exactly as seen on the store. I love the little handy bag it came in, make it very mobile and easy to travel around with.
I don't know how durable it is, but it's a cost-money product. I recommend it!
It came very quickly, it works, I am satisfied. I recommend this seller, it is worth buying. 😁
All Super😍In Ukraine Priysham for Tizhden, for the shokum of the summer❤In style, beautiful; Mat, touch buttons. According to the vase-not easy, ale for athletes once a top) sagged with a darem, if you know it, it's technically together here. I recommend it👍
Looks good. Silent. It's not a strong punch, but it's good for home use. Thank you
I was surprised by the quality and the net battery life is 100/10 this item works very bie.
Very satisfied with the price, please refer to the 16,000 won level, if this is the case, but it is very slow due to the relationship with 1A charge, delivery took 20 days
Very fast delivery, the fastest till now, good quality build machine. I recommand from my heart! Five stars!!!!
I received this massage gun on time, it corresponds to the description and it is effective. Good product I recommend.
Comes in a well-built briefcase. Robust equipment, with good rubberized footprint and with good finish. Excellent!
I liked it very much, thanks to the seller! Came very fast
Order arrived in order, well packed!!! I can tell the seller, it arrived fast and working as expected!!