Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
it came in a damaged box but it works well. it was delivered to my neighbor on a different street and I found it by walking by. they're meth-heads and would have never given it to me so I'm lucky I got it because my back really needs it and my larger one is hard to hold up. this one has a smaller grip and is lighter and I like that it slows down with less pressure.
The wife loves it! Has up to 7 speed settings and the additional accessories are quite handy too.
Very functional brings it 6 speeds and its accessories vary the type of massage Very good product.
A good product that comforts arrived in a short time, not too late. Arrived in good condition and shipping was excellent It works in a great way.🤩
A monster masager, a couple of regimes of sweaty bratsiya, as well as a yakshchi nudavati to Tyla, so a strong masage to walk.
Having rejected the martyred. Having raised charges, pratsyu. I will describe the product. I recommend the seller.
Good quality, works well and arrived fast Brings various modes and speeds Recommended
Great massage gun. Battaries are week (2 x 800mAh, but real 5,6Wh) and they enough for about 25-30 minutes of work on gear 1 to 3. But for the price $4 its a great tool 👍
The boxes of the items came mistreated but if they work
Although the box is crumpled, but the massager itself works well!! Arrived very quickly, I am glad)) the quality is good, I hope it will last long)
The parcel took 15 days, the delivery is free Nova poshta, the parcel was tracked all the way, the box came badly damaged, amazing, but the item was not damaged. Experienced-an excellent powerful massager. A massage therapist's session is more expensive. Hope for a long service life. Seller and product recommended!
The boxes came damaged and with powder but the product came in good condition. It is not touch and has good power each of the levels Recommended as long as you are not interested in the state where the box comes😅
It is smaller than I expected, but it is very good because it does not affect its operation, in fact it is more powerful than I expected, fast charging and comes with several heads. If a bad point is that the box arrives crushed, however the product does not.
The box arrived in terrible condition, it comes with all the accessories and good power, very fast shipping and very good price vs quality ratio, it comes with cable for charging
The packaging failed a little, the box was quite battered but the product was not damaged, I already tried the extensions it brings and it goes phenomenal, has great power and has a really strong speed under pressure that will serve a lot in the muscular issue I recommend it
The massage is good, a whole came, but the packaging is a little jumed In general it works, thank you seller
Preserved today .. Is not with display .. Only with LED lejchte .. Still have to load and test. But looks good
The parcel arrived very quickly, thank you very much to the seller. Everything works fine. .. I recommend the seller. I have no words. I am very grateful. buy and be satisfied as I am ....
Massager came very quickly!!! Fully charged. I checked it right away, everything works. The inner packaging is not much crumpled, but this does not affect the functionality. Many thanks to everyone involved!. I recommend for purchase.
So great but it take to long to get here