Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Super price and goes very well!! If you press harder It makes you massage stronger!!
Very good massager, very economical and the battery lasts a lot, looks and appears to be of good quality, very good purchase, I recommend the seller
100% recommended is worth expecting less for the price but it is good quality full rewarded
The article is very good. Price quality. The box was damaged but the item works properly
I really recommend it excellent product serves leaves more relieved pain😉
I liked it very much, I asked for two lamantably one came defective, but they made the refund very quickly, the vdd I highly recommend.
A very unsuitable massage machine accepted unbroken delivery very good machine amused and good to be massaged and has several speeds and is Rechargeable
received as described with quick shipping and well packaged. tried the massager and wow it works good. thank you
This great works well even if the box was a little battered, it has good power I recommend for the good price
very nice quality and works great and very powerful 👍
Received before the day remains just the use to feel the effectiveness
Good Machine. It is convenient to hold in the hand, there are 4 nozzles. 6 speed modes. Bought with ice display, works great. For home massage Super purchase. Sent quickly. Packing Box
It has arrived before, it is turned on yet I have not tried it
Fast shipping, small, with a lot of power, but you can see that the plastic is not of good quality, the base was broken, there you can see what has a good engine.
The massage is quite comfortable, with several levels of intensity that can be adjusted, and there are also many other different massage materials installed inside. The appearance material is very finely crafted, with a relatively heavy weight, but not very heavy. Anything can be given as a gift, with a high cost performance ratio. It's really comfortable to massage after work, and this one can also be pressed against the neck and waist
The touch screen is very sensitive, with multiple gear options that can be switched freely. It is easy and convenient to operate, and can be used for a long time even after charging once. Massaging once can relax muscles and relieve fatigue. The appearance is beautiful, and the material is well made. It is small and exquisite, and easy to use