Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
It's fast and good quality!
great product! the photos and the video was perfect. the shipping was very fast. hope to deal again. thanks
great This thing is awesome! I've been using it nonstop since I got it. It's totally exceeded my expectations. Honestly, I don't know what I did without it before. Highly recommend checking it out!
super polecam
Item arrived in less than a week, super fast and item fits Knife expectations
The size is a little small. It seems to be a little strong when you taste your shoulders and waist neck, but it's okay. You can use it for your foot. I think I bought it well because it has a low price, a variety of taste and heat function, but I don't know how much to go. I only hope to use it for a long time
The product arrived on time, well packed and protected. Works perfectly. A small problem is that it is small compared to the photos.
The machine is amazing. Much better than expected. It has enough power and many functions. Delighted with her.
The package has been dented a little, but the operation is no problem. The century seems to be a little stronger, but the product is fine. Spark a lot.
I am very relieved, good purchase.
Work well !
Very good!
Good compact massager. The rolls are great. Satisfied with the purchase.
Amazing
the product arrived very fast I tried in the car = fantastic I tried in home = fantastic product is very strong I super recommend
The product is very good meets the correct specifications as described, the inconvenience is at the time of delivery has been delayed more than a week than expected. To improve delivery time.
The first impression is excellent, it is comfortable with high quality, it relaxes well, let's see what happens next, if problems begin, I will definitely add.
Fast delivery!
Delight... just complete relaxation... the fact that you have to move the device does not interfere, but just makes it possible to work out exactly where you need it. Definitely recommend!!!
That's cool. The shipment was about 2 weeks. The equipment performs its function. Useful.