Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Great product, good price, great quality. Arrived quick and well packaged. Has good adaptors for different massages.
Excellent product, arrived fast and in perfect condition. Very satisfied with the purchase! Impeccable quality! Worked perfectly, exactly as described. Recommend!
very happy with this product.... very sturdy... nice quality and works well. very fast delivery arrived within a week!
Great quality, very satisfied with the purchase. It took a long time to arrive because it was for analysis by the Brazilian army, but the seller made the quick shipment. The problem was here in Brazil!
Excellent massager, it is comfortable to hold in your hand, although it is heavy, a lot of speed and a lot of nozzles. Reached in 12 days
I loved it, I arrive earlier than I said. Excellent Product
The goods sent quickly. Packed in package only. Arrived within the specified period. The product quality is good.
Fantastic, it's a miracle massager!!! Came in a bag for a Divo tzile, not a little, the delivery of the Boul on a new piece for a duty. I recommend it definitely!!!
The delivery was within the specified time. It arrived in a case and with a charged battery. There is a charging cable without an adapter. Very powerful, ideal for massages.
The massager paid off. The main thing to see on the Internet is what and how to do this massager, and what not to do. I am fully satisfied.
the item delivery was fast, the carrying case is just modest as well as the massager itself, it does a good job though but the charger should have been included considering the fact that the charging is not the regular 5V but 12V and pictorial usage guide should have been included too, in all I'm satisfied with the purchase.
Fast shipping, good packaging and works well. I recommend it
Sent and delivered, very fast, 9 days. for work, it's just a wonderful device. Massages with a bang. I'm very satisfied thank you
Very good quality product, exceeded my expectations, excellent quality price, for what it costs, it really looks professional. E as shown in the image describing the seller. Had looked for others, they are more expensive and it really is basically the same. For someone looking for a product at a good price, with excellent quality, for their work, office, gym, sport, or any other use you want to give, this is the best choice among all. Came relatively quickly to my country, which is the savior, I thought it would take longer, but the reality is that no, came before the estimated date and the tracking given by the application and very successful. You can check the status or the place where the product is located and it coincides with the real thing, therefore if you decide to buy it, it is a safe purchase that you make, without any risk, it is a very reliable food, without taking risk and the seller responds to any disagreement with the product, Plus it brings a protective case for.
Excellent .. And bigger than I imagined, very big Cute and comes with the suitcase to preserve the device Illustrative photos to earn coins .. But buy without fear the product and excellent
I had my doubts about the quality of this product, but it exceeded my expectations. I have used all the pieces, but the one I like the most is the ball since it is soft and I feel that it does not hit as hard as the other pieces. Battery life is good. It's not noisy. Massage with its maximum power feels very good. I recommend it if they are constantly suffering from muscle pain.