Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Fast and safe shipping came. I was buying to run and loosen my calf thighs. At first, it feels like it doesn't work, but it's powerful. I think I will speak well. ~~. ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ ㅠ
The delivery is fast and works well. Good product cheap.
It's delivered!
So good product ~ Well ~ I will write.
Very good. Well packed with protective cover. Good massage. Worth It
Excellent Product
Very good product helpful and easy to use very light weight , heavy duty product and very fast shipping thank you
Among the drugs. The electric stimulation can be controlled by steel, and the product itself is a little heavy, but it feels sturdy, it is good white. It's neat.
Okay, this is more effective if you use it gel and recommend using it for less than 5 minutes or skin if you are sensitive, you can get up, so it's hard to put a lot of gel on. The product is very convenient to use. You're good.
I arrived so well. The delivery came well. I want to try it.
I bought it to get rid of the towering equestrian muscles. EMS electrical stimulation strongly tightened and loosened the muscles. I'm looking forward to it because it's going to work. Stimulup will give you enough stimulation just in step 1. Face manager at home far more than EMS stimulation with this machine it's dangerous if you do it on your face. I focused on it because the seuntine muscle is the most complex, and I'm working hard on my belly and calf forearm.
The product quality is good. I'm not just pushed, so I have to do it with oil. I don't know if I can use my arm well.
The product works in a good look and see how it works
I'm really satisfied after a long time buying in Wow Ali. Very very good. Kang Chu-Yo
The product is satisfied. The feeling of current flowing. It is stimulating. The delivery is too slow
It's good. It's good. I'll use it well. It's good. I'll use it well. It's good. I'll use it well. I'll use it good. I'll use it well. I'll use it well.
The order arrived well packed, it arrived even fast and now just test this perfect machine
It's good. It's good. It's good. Good
The finish quality is great. It's nice to buy it at Ali.
works great!