Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Is comfortable as the description, light just what I needed to relieve my lumbar Thank you Mr. Seller.
Great quality. Very gentle support for the spine. I installed it on my computer chai.
It can also be used in a desk chair and is much more comfortable than I thought. In addition, it arrived in 4 days. For its price, you can turn a travel desk chair into a dresser, yes, I have tried it in the car and I would not recommend it because too big and for a driving position it does not help.
One came separately. It's a bundle delivery at Cheon Won-Mart, but it's good.
Looks good and comfortable. It's not really strong but worth the money. I hope it would suit my car (BYD)
Product as offered, I occupy it in the car everything, it fulfills its function although it is difficult to get used to...
There was a lot of thread, but I think it was okay to use. But rather than a waist rest, just a cool waist? I think I need to stick out a little bit more to support my head. It's like. I thought I was just saying that my waist was cool.
Excellent item very quick shipping and delivery thank you seller
Quality is OK. Delivery very fast. The seller is reliable. That's already the second part I order.
good priced and relative quality products make peiple's lives easier. good priced and relative quality products make peiple's lives easier..
Great product, well made and comfortable. Fits perfectly with the seat back of my car and aesthetically makes its figure. I highly recommend this seller and this item!!!!!!!!!!!
The chair I used was so hot that I had a lot of sweat on my back, when I installed it, it's a lot of cool. I think it's a mandatory item for summer. It fits well not only in car seats, but also in ordinary student chairs.
I ordered it to use it as an automatic driver's seat back because the weather is hot, but it looks good. I'll try to see how durable it is, and I'll put it up later.
Great, better than I expected, just like in the images, very comfortable and it doesn't weigh anything, in the car I haven't tried it yet, but on the sofa yes and it goes well
The support looks like the offer photo, it is quite well trimmed, it feels strong, but I haven't used it yet. Flexible fastening straps fit easily to the back. I do not know if the wires will last the line, but about that after the test-for now I judge positively
The Courier was well received. I was very satisfied with the purchase and use it for the vehicle before, so I repurchased 10 pieces for gift thank you. Thank you.