Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I love it works great
I recommend it. Description corresponds. Did not communicate with the seller. Went fast. I take the second one. One second Kumu.
It arrived very well, it makes me excellent that it has a storage case, it is easy to use and has many speeds, all the accessories it has feel very good, I recommend
Excellent article. Is a machine of great power. Quality is excellent. The version I selected is very stable.
The box is in good condition and before use, but I'm looking to you.
Arrived after the deadline, but a great product, came with 80% battery, Materio looks very resistant and very powerful and. it doesn't make much noise, I loved the purchase and I recommend it.
Product received as advertised. Recommend!
as described. Quicker delivery than expected!
Great! Build quality and strength (I only used the first level which is enough for me) are very good. I bought it because I am not sure I need it (I usually run 3x10km a week) and if it is really useful. I recently got injured behind my thigh I hope it will help the recovery. I don't see what more you can get with more expensive one. I recommend it.
All fully preserved. Ship very quickly. Already ordered the second. I am very satisfied. Thank you very much
Perfect product, arrived in time and is a very good quality.
I am so impressed
fast delivery, everything working fine too this moment. just need to understand how to use it properly
The massage gun is working perfect. The quality of the material is super , everything is as described.
wow amazing quality
Very good quality and dressiness. I miss the charger. If the cable came... but very good product
The delivery is super fast in Ukraine arrived in 2 weeks .... everything arrived, charged, I could immediately test... charging also-everything is good .... only one is short, poorly packed, it would be good in a pupyrka .... but inside everything is without damage .... thank you very much, ordered for a gift, dad on the day)))))) I hope to like everything))))) All comedent))))