Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of massageofficechairs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://massageofficechairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Sufficiently stable, shows clearly, attracts very well. Arrived quickly, well packaged.
Product delivered in quite short time. Packaging was really weak and I was quite surprised that nothing was damaged. Scope it self is good product, working really well (attached night photo from mounted mobile for aproximately 1,5km distance). I am satisfied with product, manufacturing quality is also not bad. Stand and mobile phone holder are wuite week but for that price enough.
Great for its price, high quality material and good accessories, it has very good reach without losing much image quality. I highly recommend it
Very father. The photo that the tache has is of a samsung s23 and the other of an iPhone 13. The only but one that I would put is that it is not very stable, so focusing costs a bit; But in general very good. Took 11 days to arrive.
26,000 won and good performance. The required image of the cheap tripod is 25 times 75 times taken by bundled configuration phone The price-to-price edge distortion or chromatic error is greatly refortable. However, the eyearthing angle of view is narrower than that of a regular 10-fold short telescope
This item is really well done. It is professional and the image is completely clean and bright. I tried it out and it works very well. I strongly suggest it for all nature enthusiasts, and I recommend this very reliable seller.
For the price I highly recommend buying it The quality of the scope is very good and the lens is comfortable for the eyes The phone holder and tripod are of average quality, but this would not matter, as the scope are of good quality I'm very glad I bought it
The box was damaged, fortunately there was no damage to the telescope. Very fast delivery. Thanks
The item is as good as described, the tripod is very solid, very good equipment, logistics is fast, precise and smooth focus and zoom to ensure good clarity of the image
Arrived on estimated time, great quality material! The cell phone holder is very fragile, but everything will depend on the device. Mine is a Xaomi X5 Pro and it got almost perfect. Recommend!
The product is as per description. Looks like quality. No burrs, well finished. After more field tests I will leave other feedback. The tripod is metallic and firm.
Item was delivered intact and in good working condition. Also, delivery time was as kept under two weeks or less. Highly recommended.
Impressed with the quality and price of the product, robust, very quality material, arrived fast, I had no tax, of course it is now being paid in advance. Can buy without fear.
Excellent telescope. Clear vision and the distance very good. With cell phone a little difficult to adjust the focus but calmly from right. I recommend it.
Looks very good, I hope it serves me for I want it. Feels good terminal materials
Very nice buy good seller, sent quickly and well packed and very good price, seller as agreed I highly recommend the product is of good quality although the foot remains light and fragile. Good product. I'm happy